Last Updated: 26 March 2025

1. Who We Are
   
   Create Sustain (“we,” “us,” or “our”) operates www.create-sustain.com. We are committed to protecting your privacy and handling your data responsibly in compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
   
   
2. Purpose of this privacy policy
   
   This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website.
   
   
3. What personal data we collect
   
   

   Personal data, or personal information, means any information from which a person can be identified. We may collect and process the following personal data when you use our website:

   • Contact informationincludes names and email addresses if you submit an enquiry;
   • Usage data includes information about how you use our website and services;
   • Technical data includes internet protocol (IP) address, browser type and version, time zone, time zone setting and location, operating system and platform, and other technology devices you use to access this website;
   • Marketing and communications data includes your preferences in receiving a newsletter from us;
   • Any other information you voluntarily provide (e.g., via forms).
     
     

4. How we use your data

   We only use your personal data for:

   • Responding to your enquiries.
   • Improving our website and services.
   • Complying with legal obligations.

   
   We will never sell or share your data with third parties without your consent, except where required by law.

5. Legal Basis for Processing
   
   We process your data based on:
   • Your consent for example when you contact us;
   • Legitimate interests such as website analytics;
   • Legal compliance if required to by law.

     Legal Basis for Processing
     
     

6. Data Retention
   

   
   We retain your data only as long as necessary for the purposes stated or as required by law.

7. Your Rights
   
   

   Under UK data protection law, you have the right to:

   • Access, correct, or delete your data;
   • Withdraw consent (where applicable);
   • Lodge a complaint with the ICO (Information Commissioner’s Office).

   
   To exercise these rights, contact us at: info@create-sustain.com.

8. Changes to this Policy
   
   

   We keep our privacy policy under regular review and may update it occasionally. Please check this page for the latest version.

9. Contact Us
   

   
   For privacy-related questions, email us at: info@create-sustain.com.